For orders placed as of October 2022.

For orders placed between December 2021 and October 2022 scroll down to the last section of this page. (“when I do the repair”)

The general process


You report the problem to me via e-mail.


I’ll ask you some questions and figure out what to do next.


Most problems can be solved via e-mail.


More information is at terms and conditions “repair policy”

The problem can’t be solved via e-mail?


If you’re within the EU, I may ask you to return the prosthesis to me for repair (see bellow “when I do the repair”)




much faster, and to avoid risks with postage…


Now the Phase4 has individual parts which you can replace on your own. 

New parts process


If your prosthesis needs a new part, I’ll send you a payment request. Once the payment has cleared, I make and send you the part, and the instructions for replacing the part. (You can always contact me if you need help.)



One very important condition here:  You must be able and willing to follow the instructions! I put a lot of work into making process and instructions as simple as possible – but you’ll still need to read, watch and follow the instructions, and contact me if there’s something you don’t understand.


Replaceable parts, current pricing and policy


The prosthesis is made up of 4 internal parts and the external “skin”.

Each internal replacement part costs approx. 200Euro (+ VAT where applicable) plus postage.

Postage within the EU is currently 14 Euro and approx. 60 Euro to countries outside the EU* (more or less depending on the destination country).


Current pricing is approximate and subject to change. This is a new service and I’ll be working out pricing over time. I will keep the price as low as possible, while allowing me to sustain this new system.


I am not offering replacement prosthesis skins at this time. (Except under the conditions of the 3 month garantee. See terms and conditions.) More information on “damage to the skin” is here below. 


Your prosthesis has a 3-month guarantee time (details in terms and conditions). When under guarantee, replacement parts and skins (including postage) are free of charge.



I sell the parts as replacement parts only. You can’t buy parts in advance, only in response to a concrete problem. This lets me keep the price down, and it lets me track damage so that I know where to improve for durability. It also means that you always receive the most advanced version that I’m able to make.


Please be aware that repairs are not always possible. Also, the prosthesis will break down over time. At some point it will make more sense to buy a new prosthesis, rather than to replace a part.

Damage to the skin



Please contact me if a hole develops in the outer skin of your prosthesis. I need to know where holes develop so that I can adjust the design and get rid of weak spots.



I may be able to repair the hole in yours, but have to offer this on an individual basis.

Sometimes I can patch holes in the skin. Sometimes a patch is not possible, or will not hold.


How patchable a hole is depends on its size shape and position, but also on how much the prosthesis has been worn, and on the person who has been wearing it. Oils from skin alter the silicone after awhile. Keeping the prosthesis clean helps keep the silicone consistent, but the silicone is also affected by each individual persons chemical make-up.

When I do the repair


This is an option for within the EU only.

Please be sure to communicate with me first and follow the instructions outlined in terms and conditions repair policy section.

Pricing varies depending on parts, postage and work time.

For prosthesis ordered between December 2021 and October 2022   


I will repair or replace broken internal parts for a set fee of 100Euro +VAT** during the 6-months following the 3 month guarantee.

**Postage is separate from the 100Euro fee. You pay for postage to me, and I pay for postage back to you.


Repairs are always priority. Repairs usually take a few days. The time I need for the repair will be longer if I need to alter the design and not simply repair or replace the part. If I need more time, I will communicate that with you.