Repairs

The Phase5 is made of easy to replace parts*

t2 prostheses are the result of years of research, feedback, experimentation - they are really well thought out devices. Please don’t give up if something isn't working how you'd hoped.

I'm easy to communicate with. Please Contact me

Also…

Please don’t take your prosthesis apart without instructions from me. It’s easy to do, but very easy to do wrong.

Repair e-mailing and replacement parts are always priority. It takes ca. 1 week for new parts to ship.

Please note: I no longer do the repairs. Too many prothesis are lost in the mail while in route to me. Also, repairing takes time = There’s no way for me to do repairs at a sustainable price.

The repair process

1. You report the problem to me via e-mail.
2. I’ll ask questions and figure out what to do next.
3. I walk you through the repair/ adjustment via e-mail.
Or
If you need a new part, or a ‚patch kit’, you agree to the conditions here below , pay the fee (+ VAT if applicable + postage), and I send you the part (or patch kit) and easy to follow instructions (videos and text).

Parts and pricing

you pay the price plus

1. VAT where applicable - see price and tax

2. Postage

(Postage within the EU is currently 15 Euro and can go up to approx. 60 Euro to countries outside the EU (more or less depending on the destination country).

For general info on postage, see postage

price per part

a pump (with connections) 70Euro (seventy Euro) +VAT where applicable and postage

an airshaft and tube (and rest of penis internal) 200Euro (two hundred Euro) +VAT where applicable and postage

options for the skin

option 1. patch kit

20-30 Euro +VAT where applicable and postage (The ‚kit’ is individual to the patch needed.)

Note: This is one reason to - please - never use silicone lube or silicone lubricated condoms. The lube alters the silicone of the prosthesis.

Patching is not hard to do, but there are several steps and it will take you some time and you’ll need a clean place to do it. You may end up with a ‚scar‘ on the prosthesis (the patch looks a bit different and is less stretchy and is firmer than the surrounding skin).

If you’re considering patching, I’ll go through the process with you in more detail before sending a kit.

option 2. a new skin

560Euro (five hundred and sixty Euro)+VAT where applicable and postage

Conditions

Please don’t try to find a way to get parts and "build" prostheses to sell them cheaper. That would really mess up my ability to track for durability.

and

I still have a lot to do to reach the perfect prosthesis, and for that, I need honest feedback and to keep getting paid.

1. I sell the parts as replacement parts only. You can’t buy parts in advance. Making replacements parts in response to concrete problems lets me track damage and update the design. It also means that you receive the most advanced version, and that the part is compatible with the rest of your prosthesis.

4. Please be aware that the prosthesis will break down over time. At some point it will make more sense to buy a new prosthesis, rather than to replace a part.  

5. How patchable a hole is depends on its size shape and position, but also on how much the prosthesis has been worn, and on the person who has been wearing it. Oils from skin alter the silicone over time.

Keeping the prosthesis clean helps keep the silicone consistent, but the silicone is also affected by each individual persons chemical make-up. Never use silicone lube or silicone lubricated condoms. The lube alters the silicone of the prosthesis.

 6. When the prostheses get older, they rip more easily. If you buy replacement parts, there's always a risk of damage to the prosthesis while replacing the parts. I’ve put a lot of work into making it easy to replace parts without causing damage. But - they are soft silicone, I can only offer what's possible.

*Repair is not so relevant for t2 Simples, a patch kit may be usefull at some point but there are no separate or functioning parts or "use" to think about.

Webansicht Mobile-Ansicht

Logout Seite bearbeiten