Terms and Conditions

 

 

I’m required to include this section for legal reasons, but I also include it for transparency - I want you to know what I'm offering and what I cannot offer. 

 

 

Please contact me if you have questions. 

 

 

Contents

 

1.    Project Concept
2.    Contacting t2 prosthetics
3.    No-Refund-No Returns Policy
4.    Choice of customers
5.    The Deposit
6.    Wait times 
7.    Final payment / Cancelations
8.    Cancellations 
9.    Holds
10.  Pricing
11.  Privacy Policy
12.  Repair Policy
13.  Limits to note 
14.  3-month product guarantee see expanation in 1. Project Concept
15.  Disclaimers

 

 

 

 

1.   Project Concept 

 

t2 prosthetics is a design project to create the perfect prosthesis. Since launch in 2005, t2 prostheses have always been far ahead of every other penis-scrotum prosthesis available. 

 

When you purchase a t2 prosthesis, you are directly involved in the process. Encouraged to give feedback and share ideas. Your purchase funds the project. Each prosthesis sold is a sample/ a tester in the design process. It is a fully working prosthesis as explained on this website, but not a "market ready product" - t2 prosthetics is the research and design phase in product development. 

the t2 prosthetics design product is a long term process which I began in 2002. 

 

Expectations 
 
I’m always improving the design. 

• Durability is one central focus. The prostheses are made of soft silicone, so durability has limits. 
• This is handwork in the realm of a design project   =   My production forms are temporary and imperfect = There will always be blemishes and markings. 

 

I no longer offer the garantee. This may sound extreme, but I can't sustain this project with the garantee. This is not because so many break down within the first 3 months! And of course I do significant checks and tests, take notes and photos before I pack and ship each prosthesis. Unfortunately though, my costs and risk level has gone way up. Fraud has gone way up. That kind of garantee is just no longer something I can do with this project. 

 

 

The prosthesis are sold as is - as testers for feedback and funding in the realm of a design project.  

 

In lieu of garantee, I have lowered the price (as well as the price for replacement skins). 

 
And one more very important thing:  
 
This is a design project. What you are buying is the latest prototype. I need to know what works well and what to change - Please give me feedback on your prosthesis, and please contact me whe things go wrong and when they eventually break down.   

 

 

 

2.   Contacting t2 prosthetics 
 
All contact is through e-mail. I do my best to answer all e-mails within 1 day of reception.  I don’t have the capacity to accept visitors to the workshop, phone calls, texts, or to be active with social media. It's just me, and I need to be able to concentrate. 

 

3.   No-Refund-No Returns Policy

 

The prostheses cannot be sold if returned, for this reason, I HAVE AN ABSOLUTE NO REFUNDS/NO RETURNS POLICY. 
 

4.   Choice of clients

 

Due to the nature of the project, I am under no obligation to make a prosthetic for any specific person. If I wish to cancel an order, I may do so. The deposit will be refunded, but costs incurred may be deducted from the deposit paid.
 

Please note: I only cancel orders in extreme circumstances. Since I began selling the Phase1 in January 2005, I cancelled three orders under this clause.  

 

5.   The Deposit
 

An order is confirmed when t2 prosthetics has confirmed receipt of the deposit.

The deposit is non-refundable. 

 

 
6.   Wait times 
 

Current wait time estimates are always available through e-mail. 

Please be aware that I cannot guarantee wait times prior to order as I have no way of knowing how many orders I will receive at any given time.

When your order is confirmed, I confirm your scheduled ship date. 

Actual ship date may be a bit later as it is not possible to guarantee that nothing comes up - again, this is a design project and it is just me. 
 
 

7.   Final payment / Cancellations
 

I will send you a payment invoice for final payment about 4 weeks before your prosthesis due date. I need to have received payment in full two weeks before posting your prosthesis. (for a t2 Simple prosthesis, one week is enough time.)

 
If I don’t receive a response (payment or request for a hold within 2 weeks of sending the invoice) I will cancel your order. 
You will not receive a refund for the deposit if your order is cancelled because you did not respond to the invoice. 

I will send the invoice, and I will assume that you have received it. Sometimes the invoices end up in a spam filter. If it is two weeks before the scheduled ship date, and you have not received an e-mail with an invoice from me, please contact me. When I don’t receive a response, I assume the person has decided to cancel their order. 

 

In general, contact me anytime you want an update or have questions regarding the protheses or your order. I will answer you within 1-2 days - please check your spam filter and/or write to me again if you haven’t received an answer.  

 

8.  Cancellations

 

If you choose to cancel your order, you may do so via e-mail at any time before sending the final payment. The deposit however, is non-refundable: If you cancel your order, you do not get the deposit back.
 

 
9.   Holds
 

To place your order on hold, send me an e-mail stating you wish to place your order on hold. This e-mail must be received and confirmed by t2 prosthetics. 

 

The hold request must be received - at the very latest - two weeks after I have sent the final invoice for your prosthesis (two weeks before the scheduled prosthesis ship date).  

 

If you place your order on hold, your ship date will be re-scheduled.  You will receive a reminder one month before the new estimated ship date. You then have the option to request a second hold, in which case the process will repeat as above, or to pay the final payment and receive your prosthesis as scheduled.

 

There is no 3rd hold option: after 2 holds, if you don't pay for your order, your order will be cancelled.

 

While your order is on hold, it is your responsibility to inform t2 prosthetics of any changes to the e-mail address I have on file as your contact address. If I am unable to inform you of updates to your order through the e-mail address I have on file, this may result in cancellation of your order.

 
 

10.  Pricing 

 

I reserve the right to change the price to receive a prosthesis and the amount of deposit needed, as well as the price of parts and repairs. If and when such changes are made, the changes will be visible on the website.

Of course, if you have paid the deposit for your prosthesis, I will not change the price for your prosthesis. 

For current information see pricing
For replacement parts pricing see Repairs.  
 
 

11.   Privacy Policy

 

Client and contact privacy

Your personal information is kept in strict confidence. 

The following have access to data relevant to their services: website and e-mail hosting, postage (Deutsche Post, DHL, DHL express), bank, Paypal (or other money transfer companies used by you), bookkeeping, 

In accordance with German business and consumer laws, I may be required at some point to show tax relevant records and paperwork to the Bureau of Finance (Finanzamt). 

 

Product privacy 

Please feel free to write reviews, tell others about your prosthesis or experience with t2 prosthetics, and to share this website and product videos. Also, post videos if you wish, I ask you to do so with respect to the project, prostheses, and people who wear and use their prostheses as part of their body.

Respect for clients needs is central to t2 prosthetics. Due to the nature of the prostheses many prefer privacy. Please keep that in mind when you share. 

 

Aside from the website, t2 prosthetics does not: 

• Display photos or descriptions for the public

• Display prostheses at public venues*

• Prostheses are not available in retail venues

     * At the Philadelphia Trans Health Conference June 2014, t2 Simple prostheses (the version then) were displayed to conference participants. Phase3’s were displayed to individuals upon specific request.

 

 

12.  Repair Policy

Please see the ‘Repairs’ page of this website for details. 

I will not accept prostheses returned to me without prior consultation: Prostheses returned without my ok and instructions will not be accepted and will be returned unopened to sender. 

 

Please note: There is no guarantee that your prosthesis can be repaired.  

 
 

13.  Limits to note
 

• No guarantee that the prosthesis will reduce or ease a personal genital dysphoria.
• No guarantee that the knob will work for you (it may not be intense enough, it may be too intense). 
• No guarantee on colour satisfaction, you choose the colour from the pigment samples. The final colour will be as close to the pigment sample as possible, slight variations may occur. 
• No guarantee that the adhesive will bond the prosthesis to your skin. (Please read the adhesive information)
• No guarantee that the prosthesis will stay attached for any specific length of time or situation. (Please read the adhesive information)
• No guarantee on how long it will take you to pump to erection. The time estimate on the website is an estimate based on trials and is an estimate only.
• No guarantee on life expectancy for your prosthetic.  
• No guarantee that I am able to repair your prosthesis if broken or damaged. (Please see repair policy above)

 
Quality unimbellished

• Each prosthesis is checked for faults and tested for function before leaving the workshop. 
• The pumping and release mechanism function correctly, if not through communication with me, most likely, we will be able to solve the problem. I no longer offer a legally binding garantee, because it has forced me to offer too much, without knowing who it benefits/if it benefits. The prosthesis are sold as is - as testers for feedback and funding in the realm of a design project.  
• The pumping time estimates quoted on the website are true estimates based on results from t2 prosthetics testing.
• All photos and videos are real and unaltered.
• The colour has been matched to your chosen pigment sample to best of my ability. 
• The adhesive bond time estimates quoted on the website are true estimates based on results from t2 prosthetics testing, by people with whom medical adhesive functions as intended. (Please read the adhesive information)
• The prosthesis is designed to stay attached to the body, with the use of silicone based medical adhesive. If silicone based medical adhesive is used as directed by t2 prosthetics and the adhesive company, and the bond fails, the failure is due to the adhesive, and not the design of the prosthesis.   
• The descriptions on the website are accurate and not exaggerated. 
   

Prosthetics returned for repair without consultation and an ok from me, will not be accepted and will be returned unopened to you, and t2 prosthetics will take no responsibility for loss or damage to prostheses during postage.

 

 

 

14.  3-month product guarantee see explanation in point 1. Project Concept

 

 

15.  Disclaimers

In the following disclaimers, ‘the customer’/ ‘owner’ 'client' 'tester' and/or ‘wearer of the prosthesis’ is hereby referred to as ‘you’. t2 prosthetics is referred to as ‘I’ ‘me’ ‘t2 prosthetics’. 

 
General Liability Terms
t2 prosthetics takes no responsibility for prosthesis not directly received from t2 prosthetics. Service, guarantee, repairs, are for the original owner only. 
The prosthesis are produced and sold for trans men, people on the trans male spectrum, intersex and/or non binary people who want use the prosthesis as a body part. A person who purchases a prosthesis for any other reasons has no entitlement to any claims to guarantees, services from t2 prosthetics, legal proceedings against t2 prosthetics for any reason relating to the product, purchase, or service. 

 

Realism and camouflage
Despite what you might read and see online, there is no penis prosthesis which truly looks and feels just like a natural penis:

• If you shower naked in a public shower, expect others to notice your prosthesis. 
• Expect sexual partners will know that it is a prosthesis.
• People who touch the prosthesis through clothing may know that it is a prosthesis.
• If you enter an airport body scanner while wearing the prosthesis, the prosthesis will most likely be noticed 
• The attachment plate is likely to be seen and felt by anyone who sees you naked or touches the attachment plate.
• The colour will not match your skin colour exactly, and will vary according to lighting (sunlight, inside lights, shadow)

 

Comfort and function

• If you glue the prosthesis to the body, please understand that anything glued on may unglue.
• The erection is not spontaneous. You must pump the ball with one hand to create an erection.
• The intensity of the physical sensation brought on by the knob is different for everyone. It may be uncomfortable for you. It may be non- stimulant for you. There is no guarantee that the knob will function for you as hoped and designed to. 
• The prosthesis is designed to be attached with the methods outlined on this website, and must be attached to the body in order to stay in place (to ‚sit’ comfortably and look natural). Use of a harness may damage the prosthesis by causing the skin of the prosthesis the rub down and/or rip. (Damage caused by use of an attachment method other than outlined on this website and then instructed upon receipt of prosthesis is not covered under the guarantee.)
• For those who are waiting for phalloplasty, Please be aware of the following before ordering:  If you have decided to undergo phalloplasty despite the risks, expected results and shortcomings of phalloplasty, you are likely to have priorities which will not be met with a prosthesis. 

 

Adhesion, Adhesives, Adhesion system

• t2 prosthetics is exempt from all claims to responsibility in any way involving the effectiveness, procurement, use, misuse, function, usage, sale, delivery or any other aspect related to the purchase and aquisition of medical or other adhesives and/ or solvents/ adhesive removers. 
• t2 prosthetics may recommend a seller or distributor as well as specific adhesives and adhesion related products, but takes no responsibility for  information (links, prices, product details) being correct or up to date.
• The prostheses are designed to attach securely to the skin. I do not take responsibility for the adhesive, and make it clear that: currently available medical adhesives - though they work well for most people, for some they do not work at all.  Warning: Never use anything other than silicone based medical adhesive to adhere your prosthesis to your skin. Other substances may damage the prosthesis and/or your skin. 

 
Liability Disclaimers, inherent risks

t2 prosthetics is not responsible for how you use, wear and care for your prosthesis. I am available to answer questions and share tips and advice. I supply instructions for use and care. It is your responsibility to:

• Keep your prosthesis clean for your safety and hygiene and for that of your sexual partners.
• Practice safer sex practices to help reduce the spread of sexually transmitted disease (STI’s). To wear condoms where applicable and keep your prosthesis clean.
• Be aware that: as with all genital prostheses and ‘packers’ they are not ideal for genital area health. Keeping a piece of plastic or silicone in your underwear increases risk of infection, and skin irritation. The area is warmer, moisture may build up, air circulation is decreased. All of which may lead to increased bacteria. 
• Take care of your skin. Keep your skin clean, and in case of rash or irritation of the skin, contact t2 prosthetics for information and/or advice. (The prosthesis and adhesive will not cause any adverse reaction, but improper cleaning may allow bacterial growth which could cause irritation).
• Use the adhesive as instructed by t2 prosthetics and the adhesive company. t2 prosthetics takes no responsibility for damage to your skin or to the prosthetic due to improper adhesive or adhesive application.
• The prosthesis is internally lubricated with coconut oil. If you have an allergy take precautions: contact me for alternative lubrication methods at time of or before you order. 
• If you use the band method to attach your prosthesis, you may have a local skin reaction to the elastic you use.  The elastic I suggest and send as a sample with the prosthesis, is sold online from several places, and never labelled correctly. It is not a  medical silicone.  If you have known allergies which could be relevant, take precautions.  (If you contact me, prior to order or after you have received the prosthesis, I can give you further ideas/information.) I wash the elastic I send you as a sample. When/if you buy more, I suggest you wash it with a mild soap and water before attaching it to your prosthesis. 

 
Project Continuation disclaimers

• t2 prosthetics reserves the right to discontinue the t2 prosthetics project at any time, in which case clients with outstanding orders will be informed and payments returned. Repairs and replacement services and options however would be discontinued. (Don’t worry, I plan to be around for a long time)
• t2 prosthetics reserves the right to ‘pause’ the project at any time, in which case clients with outstanding orders will be informed and payments reimbursed or held onto after consultations and agreement between both parties. Repairs services may also be placed on hold if necessary.
• t2 prosthetics reserves the right to make changes to the prosthesis design without informing clients or noting the changes on the website. Such changes can include alterations to size and aesthetics, as well as to materials.

 

External links
This website contains links to other websites; t2 prosthetics is not responsible for their content. 
 
Website wording
In case of doubt as to the meaning, legal or otherwise, of any information found on this website, the English version will prevail.
 
Unenforceable terms and provisions
If any part of the disclaimers, guarantee policy or other legally binding wording of this website are found by a court of competent jurisdiction to be void or unenforceable, the balance hereof shall nevertheless be carried into effect.