Order process

Before you order please take the time to go through this website, undersand the project and read the terms and conditions, so that you know exactly what I am offering, and what not. 

How to order a t2 Phase5 or t2 Simple prosthesis

To order replacement parts see repairs

Step by step Process

1. In an e-mail please write :

• Your name (for our communication)
• What you would like to order (Phase5 or Simple)
• Official name and address for postage and receipts - don't forget to include the country.

I'll respond with the current wait-time estimate, and information you need to complete your order. 

2. You pay the non-refundable down payment of 200€ (two hundred EURO) + VAT where applicable 

I reply with the payment details and your order number. 

For more info see Price and Tax and see Payment methods

for information on VAT see Pricing and Tax. 

Note:  If you are ordering a t2 Simple prosthesis, you may pay the entire amount at once, rather than deposit and then main payment. 

3. When I receive the deposit (or full payment for a t2 simple), I confirm your order via e-mail, with a receipt for your deposit and confirmation of the expected ship date for your prosthesis.

4.  You choose your pigment.  

Information and photos are on this site at Pigments.

If you're within the EU you may use the pigment service. See Pigments

Please e-mail me if you need additional help in choosing your colour.

5. You e-mail me your pigment choice 
(If you used the pigment service, you also return the pigment samples to me according to instructions I sent per e-mail). 

6. For a t2 Phase5 prosthesis: You’ll receive a final invoice with the remaining payment due date about 4 weeks before the estimated ship date for your prosthesis.

For a Phase5, I need full payment two weeks before posting your prosthesis. See Payment methods.
If I don’t receive a response within 2 weeks of sending the invoice, I will cancel your order. (See section 7-9 Terms and Conditions)

For a t2 Simple prosthesis, if you didn't pay in full with your deposit (see Step 2 of this order process), you’ll receive a final invoice for the remaining payment. Your prosthesis should usually ship within one week of payment received. 

7. You receive a receipt of full payment, and I will ask you to confirm your postage address (and telephone number if applicable. Phone numbers are needed for postage and customs paperwork for orders sent outside of the EU).

8. When your prosthesis is ready to ship, I’ll e-mail you any necessary postage info so you can track the package online. See Postage. 

Please note:  
The prostheses cannot be sold if returned, for this reason, I HAVE AN ABSOLUTE NO REFUNDS/NO RETURNS POLICY.