Postage

All prostheses are shipped from Germany.

Postage is included in the price of each prosthesis. 

for information on pigment service (available within the EU only) see Pigments
for more information on repairs and replacement parts, see Repairs

Postage Service specifics

• Deutsche Post, DHL or DHL express 
• Insured against damage or loss 
• Online-tracking service 
• Delivery with signature only 
• Delivered to a street address or a DHL Packstation (PO boxes are not accepted). 
• Orders sent outside of the EU are sent with a customs declaration and a commercial invoice. (Details here below) 
• Depending on destination, usually takes a few days to 2 weeks.  

Package labelling/ discretion

All packages are sent in plain brown boxes, and sent from the name of the company, not the name of the prosthesis or project. (see imprint). 

Orders sent within the EU 

Your package does not go through customs. It is sent like a domestic order. = No description or labelling on or in the package = no one needs to know what is in the box. You do not pay any import taxes or fees. 

Orders sent outside of the EU

Your package will pass through customs, and you may be contacted before clearance. Your country might charge you taxes or fees  (see Price and Tax). 

All packages are labeled in accordance with all known import/export laws to facilitate safe and problem free arrival. 
The customs declaration and commercial invoice will be on the box and will include the price paid (minus project fees where applicable), the international customs code for "articles of apparel and clothing accessories made of plastics". The term I write is "moulded silicone limb". I'll send you a Pdf copy of the commercial invoice in an e-mail. 

 
Please be aware that there is no privacy with customs. Packages may be opened or scanned.

I hope the customs process to be simple and uneventful. Please contact me if you experience any problems, so that I can continue to gather information and make adjustments where possible. 

Please contact me if your prosthesis is currently being held at customs and you need help or additional information from me.

Now that they are not "medical devices" import should be easier to most places. But - at the same time, some places will not allow you to import a phallus that is not a medical device. Please contact me to ask if I can send to the country you are in. 

I get a lot of orders from the USA, and things have changed a lot recently, so you get this extra section

I can send a prosthesis to you in the USA, but import has become more complicated and expensive (postage is more expensive and you have to pay the larger import tarrifs). 

Your package will be sent with DHL express, and not the regular DHL because the German postage has reduced  all services to the USA due to the new complications. 

What to expect:

• a wait for the package to get through customs (expect week, it could be longer).
• communication by phone or e-mail with DHL (USA import section)
• at some point they will ask you to pay (about 200US dollars) tariffs and you may need to give them your ssn.